Mama Africa
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Terms of Service

Last updated: September 2026 · Effective immediately

1. Introduction & Acceptance

Welcome to Mama Africa ("we", "our", or "us"), accessible via mamaafrica.online. These Terms of Service govern your access to and use of our online ordering platform, mobile web services, and delivery services. By creating an account, browsing our menu, or placing an order, you confirm that you are at least 16 years of age and agree to be bound by these Terms.

2. Service & Delivery Zones

Mama Africa prepares and delivers fresh African cuisine exclusively within specified postcode sectors in Milton Keynes, United Kingdom:

Covered Delivery Sectors: MK1 · MK5 · MK6 · MK7 · MK9

Orders addressed outside these eligible delivery postcodes cannot be accepted through our platform. All orders are subject to kitchen operational hours and courier delivery window availability.

3. User Accounts & Registration

To place orders online, you may be required to register an account with a valid email address and password. You are responsible for keeping your login credentials confidential. You agree to notify us immediately if you suspect unauthorized access to your account. We reserve the right to suspend or terminate accounts that provide fraudulent information or engage in abusive conduct.

4. Ordering, Pricing & Delivery Fees

  • Pricing: All food and beverage prices are displayed in Pounds Sterling (£ GBP) and are inclusive of applicable VAT.
  • Delivery Fee: A flat delivery fee of £5.00 applies to each delivered order.
  • Availability: All items are subject to availability. If an ingredient or dish becomes unavailable after your order is placed, we will contact you to arrange a suitable substitution or immediate refund/credit.
  • Delivery Windows: During checkout, you select an available delivery window. While our couriers strive to deliver promptly within your chosen slot, delivery windows are estimates and may occasionally vary due to order volume, fresh preparation times, traffic, or adverse weather conditions.

5. Payment Terms

We currently accept payment on delivery via:

  • Cash on Delivery (COD): For security and courier safety, cash payments are capped at £50.00 per order. First-time or high-value cash orders may require a telephone verification call prior to kitchen preparation.
  • Card on Delivery: Payable to the courier via portable contactless/chip-and-PIN terminal upon arrival.

6. Cancellations, Changes & Refunds

  • Cancellation by Customer: You may cancel an order free of charge provided our kitchen has not yet started preparing your meal (order status is still PLACED or CONFIRMED). Once preparation has begun (PREPARING), orders cannot be cancelled or refunded due to the perishable nature of freshly prepared food.
  • Cancellation by Mama Africa: In rare cases of severe ingredient shortages, courier unavailability, or extreme weather, we reserve the right to cancel an order. You will be notified immediately and no charges will apply.
  • Refund Claims: If there is an issue with your food (damaged items, incorrect dishes, missing items), please report it to us within 2 hours of receipt with photo evidence where possible.

7. Allergens & Dietary Information

We take food safety seriously and adhere to UK Food Standards Agency (FSA) regulations. Detailed allergen disclosures for all dishes and variants are available on our dedicated Allergen Information page.

Allergen Warning: Our meals are prepared in commercial kitchen facilities where cereals containing gluten, celery, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soya, sulphites, and tree nuts are handled. While we take rigorous precautions to prevent cross-contamination, we cannot guarantee that any item is 100% allergen-free. Customers with severe allergies must notify us before ordering.

8. Limitation of Liability

To the maximum extent permitted by English law, Mama Africa shall not be liable for indirect, incidental, or consequential losses arising from the use of our ordering platform, delayed deliveries caused by third-party traffic or transit incidents, or events outside our reasonable control (Force Majeure). Nothing in these Terms excludes or limits our liability for death or personal injury resulting from negligence or fraud.

9. Contact Information

For questions, complaints, or inquiries regarding these Terms, please contact us: